Wellframe to help promote Shields' Liaisons via mobile app
"Shields Pharmacy Services is at the cutting edge of patient care, and, as an organization, is committed to providing top-quality service to patients," Wellframe CEO Jacob Sattelmair said. "We are thrilled to have this opportunity to help extend the Shields Pharmacy Liaisons' reach to patients and to help them provide a superior level care."
Shields Pharmacy Services, a specialty pharmacy service provider, will implement the Wellframe Intelligent Care Management Platform to Shields Pharmacy Liaisons at several health system partners throughout 2015.
The management platform will enable Shields’ liaisons to more efficiently reach more patients through an application on the patient’s mobile phone, the Wellframe Clinical Dashboard.
The dashboard alerts liaisons to possible issues patients may be facing, which allows liaisons to decide where their resources can achieve the largest impact.
"It's becoming very clear that the traditional telephone-based channels that we've relied on in the past for patient engagement are becoming less and less effective," Shields President Tom Guilfoile said. "At the same time, as consumer adoption of mobile technology continues to grow, there is an increased expectation from patients for more convenient, asynchronous communication with any of their health care providers, including Shields' liaisons. Wellframe helps us bridge that gap and enables us to provide a superior level of care for our partners' patient populations."