New data from the CVS Health Research Institute showed high levels of patient satisfaction with the quality of care delivered through telehealth at MinuteClinic retail medical clinics.
"In the United States today, approximately a quarter of patients do not have a primary care provider or have incomplete access to one," William Shrank, chief scientific officer at CVS Health said. "This lack of access, combined with an increased demand for care resulting from expanded coverage under the Affordable Care Act, and the challenge of finding convenient care for patients balancing work and personal responsibilities, necessitate exploration of alternative, high quality care options such as telehealth in the MinuteClinic setting."
The study examines de-identified responses from over 1,700 patients who participated in the MinuteClinic telehealth pilot. In total, 95 percent of patients were highly satisfied with the quality of care they received at the MinuteClinic, the ease with which telehealth technology was integrated into the visit and the convenience of their care.
"MinuteClinic has long been focused on providing accessible, high quality, affordable healthcare that is complementary and supportive of the primary care provider," Andrew Sussman, president of CVS/minuteclinic, and executive vice president/associate chief medical officer of CVS Health, said. "Telehealth provides us with an opportunity to offer convenient, high quality care to an extended group of patients and this data confirms that patients are highly satisfied with this new type of healthcare provider visit."
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